Vacation Home Property Management Services
Setting Realistic Expectations
(Why you should choose Mill Pond)
Mission Statement
Our mission is to provide outstanding Property Management to our homeowners and superior brokerage service to our sales clients and customers; to provide the best vacation possible to our rental guest; to earn a fair return for our services; to be profitable; and to provide a positive fun work environment in which our employees can fulfill their professional and personal goals.
Commitment
The most difficult thing associated with investing in a rental property is driving away and leaving your home in the hands of someone you hardly know. Take a clue from our other homeowners and rental guest. Mill Pond Realty has the highest retention rate on the entire Lakeshore and we have the highest booking rate by former renters of any company we know. Please feel at ease with your decision. Our peers consider us to be among the best in the industry.
Marketing
We constantly keep our finger on the pulse of the vacation rental market as well as vacation rental trends for our specific area. In order to provide the best possible promotion for your property, we have established a multifaceted marketing based on the data from research. We advertise heavily in the Saugatuck /Douglas Visitors Guide, which has a circulation of over 500,000 in the Midwest alone. We print approximately 60,000 Mill Pond Realty Vacation Brochures and distribute these to guest as well as the Local Welcome Center, Tourist Bureau, and Chamber of Commerce. We advertise on numerous print publications and websites such as Homeaway.com, VBRO.com, Rentalbug.com, Always on Vacation, TripswithPets.com, and Travelpets.com. We advertise through our membership with West Michigan Tourism association and the Holland chamber of Commerce to mention a few.
Reservations
Probably the most effective of all promotion efforts is our website. We provide an in-depth website with details of all of our vacation homes for our renters to search for specific amenities.
House Keeping
We have a great cleaning staff to keep your home in tip top shape. Mill Pond Realty is a member of Vacation Rental Housekeeping Professionals (VRHP) and is leading the way toward establishing a professional cleaning standard for the Lakeshore.
Inspections
Quality Assurance Inspectors support the efforts of Housekeeping to prepare units for the days activities and to follow-up with routine quality control property inspections. They will inspect for cleaning, report damages, missing items and replenish small items such as light bulbs, shower curtain liners and vacuum cleaner bags. These inspectors are not infallible but should help keep your property on a higher quality level.
Maintenance
Maintenance is essential to the worry free operation and customer satisfaction of your rental home. It's the attention to the little things like torn screen, broken slider locks and vertical blinds that make a world of difference to your guest. Maintenance is available 7 days a week and 24 hours a day for emergencies. We provide maintenance coordinators and dispatchers for arranging vendor services and routine maintenance repairs. Maintenance charges will be billed on your next income statement with copies of work orders.
Accounting
All rent collected are held in an escrow trust account and regulated by the Michigan Real Estate Commission in accordance with the laws of the State of Michigan. This trust account is interest bearing and all interest earned will be retained by Mill Pond Realty. We issue owner statements and checks within 4 weeks of the date the renter has checked out of your home.
Customer Satisfaction
Our customers are very important and repeat guest are vital to both you and Mill Pond Realty. Our Vacation Rental Property Management staff understands that circumstances beyond our control may occur that causes an inconvenience for a guest and are available 24 hours a day to provide five-star hospitality.
Standards
All rental management companies are definitely not the same. We take great pride in being different. One of the most significant points that sets us ahead of the pack, in addition to our friendly service is the loyalty we have to our property owners. Laura makes it a point to meet with each owner first hand to explain and discuss our Management program. Laura also makes it a point to be available to greet guests during check-in and check-out.