Guest Reviews

Mill Pond Realty is a wonderful company. Check-in and check-out was seamless and friendly. Top customer service. The cottage we rented was very clean/tidy, well organized, and absolutely wonderful for a vacation from the Chicago area. Central location as well and walking distance from Saugatuck. Thanks again for the wonderful and top notch experience!

The staff at Mill Pond are exceptional. Super friendly, professional, and helpful. We had a great stay. Thank you!

Mill Pond made it extremely easy to check in, being accommodating to our late arrival time. They were proactive in reaching out to me with check-in instructions, called me the morning after I checked in to make sure we didnt have any issues, and were very helpful with local recommendations. The location of our rental is hard to beat, given how close it is to downtown Saugatuck. I will definitely be back, thank you Mill Pond!

We loved our stay! The gardens are gorgeous and the amenities were just as pictured. The staff was super and immediately responsive when we had an issue with the wifi. Cant wait for another stay!

This is the second time weve rented through Mill Pond and both times the process was easy with no problems. Thanks for another enjoyable visit!

Your company is SO much better than using Airb&b or VRBO. If there is ever an issue, youre a call away and they check back in. Everyone was very helpful! Again!

We have stayed in Mill Pond vacation rentals for years. Never dissapointed! Always a nice, easy stay. We keep coming back.

Mill Pond was prompt and thorough with communications. Supplied us with things of interest and coupon book which were helpful. Our rental was within walking distance of downtown with a quiet backyard. Would highly recommend.

Many people rent from Airbnb or VRBO and when we arent in Saugatuck we do too. But it makes us miss Mill Pond. We so appreciative knowing that our house will always be clean. There is always someone to call if we have a problem. You could not ask for a more cheerful, patient staff. After multiple years renting from them, I cant imagine using anyone else in Saugatuck.

Mill Pond Realty had the best customer service I think Ive ever had in my life! They called to check in with us. They brought extra lawn chairs from their office for us. They worked directly with the homeowner to help accommodate us. They were beyond fantastic. Id give them 10 stars if I could! Definitely recommend. 10/10

The house exceeded our expectations. The management team communicated everything perfectly from start to finish.

Mill Pond was amazing and helpful, will be looking at their properties in the future for sure!

Mill Pond Realty was great to work with their customer service was amazing. Our rental was just perfect!!

What a great rental experience! We called for an early check-in and was told they would call us back when our rental was ready. They called us shortly after to let us know it was ready. Then they called to make sure we had not gotten lost to their office. The staff was so nice. We will recommend Mill Pond to anyone visiting this area. So much nicer than a hotel stay.

Everyone was incredibly kind and helpful! Wed definitely work with this team again!

Mill Pond Realty covered every detail of our stay at their property, and we are very pleased with their service.

Everything was great, we especially loved the surprised Santa visit in the office!! Thank you and happy holidays!

Thank you for helping with thanksgiving 2021. Place was great and pie was delicious! Very professional and great follow up communication.

Mill Pond took good care of us from check-in to leaving. They checked in to see if we had any questions or concerns. House was clean. Definitely use them again.

We just wanted to say we loved the property; absolutely gorgeous setting and the home was well maintained, clean and stocked with towels and kitchen supplies. It was a truly delightful stay! Check in was easy and smooth. The welcome ice cream cone was a bonus treat, too! We will definitely keep your agency in mind if we return to the west side again!

I was to thank you all for your knowledge of local restaurants that were open even among the pandemic. It was helpful for that information. And having the check in call after our first night for our stay, even though we had a short stay, just to check in to make sure all was good was a great touch.

Extremely impressed with response time when inquiring about amenities, adding another night and the follow up while we were there, asking if anything was needed and hoped we were enjoying our time.

Thank you so much for a lovely stay! We had a great time. Whoever helped me with locating a last minute pack n play for our infant son - THANK YOU. We really appreciate it!

Yall are outstanding from booking through check out.

Mill Pond was exceptional in its communication and willingness to help make the experience superb.

We truly enjoyed everyday of our visit. Thank you for the good service and quality care.